What to Expect

At Diamond Massage & Wellness Center we strive to achieve a high level of professionalism in order to guarantee your satisfaction and comfort.

Below we have listed a few of our policies to create the ideal client-centered relationship.

 

CLIENT CONFIDENTIALITY

At registration for your first session at Diamond Massage & Wellness Center you are required to complete a Health History Intake Form and a consent form. All client records are maintained confidentially. We follow the guidance of the Health Insurance Portability and Accountability Act. (HIPAA)

This act protects a client’s personal information from being shared with any outside parties.  The exceptions are when either you give written consent for release of your records, records are required by law or court order, or if you pose a danger to yourself or others.

Client records are required to be kept for at least four years beyond the cessation of services. At Diamond Wellness we keep records for seven years. These records are stored securely and, if and when they are disposed of, are also handled securely.

 

SOCIAL MEDIA

We invite everyone to ‘Like’ and follow our Facebook page, Twitter account, Google+, and Pinterest boards.  We prefer you follow our business pages but will never turn away a personal request as a “friend”.

We offer many ‘social-media only’ specials so be sure to
look us up and connect online so you don’t miss out!


Also, we encourage you to leave a positive review on our business pages so others may know of your experience!

To make it easy for you to find us, here are our profile pages on these 3 directory sites:
YELP!
City Search
Google Places

 

PAYMENT

Payment is expected at the time of service unless prior arrangements have been made or you’re a member of the Diamond Club.

Payments may be made by cash, check (local), or credit/debit card.

In the event a check is returned unpaid, a service charge of $25 will be applied and the matter must be cleared up within a maximum of 10 days.

Unless otherwise stated, prepaid packages may only be used by one person and are non-refundable.