Reservation Policies & Etiquette
Reservations:
Reservations are always recommended to assure you get the appointment time you would like. However, at times we do have openings in the schedule, so of course you can always call that same day if you decide you would like to come in at the last moment and we will do our best to squeeze you in.
If you are calling about an appointment for injury rehabilitation or regarding a case in which we will bill your insurance, we will have to attain verification of coverage and authorization prior to seeing you. Please call us for more details on how you can have us bill your insurance if you have been injured in a car accident or work related injury.
Please advise the receptionist when you are booking your appointment if:
- you will be redeeming a coupon or gift certificate
- you have a preference for a male of female therapist
- you have any unusual circumstance the therapist should be aware of
- you would like us to arrange a cab to pick you up when you’re through
Gratuities:
People wonder about tipping. Our therapists, of course appreciate your acknowledgement if they have done an exceptional job, however, if the added expense of the tip makes it a financial challenge, we would rather see you a second time rather than having you worry about a tip.
Tips are appropriate for Massage Services, but not for Rehabilitation Therapy, Ergonomic Consultations, Fitness & Weight-loss Programs. (Your referring your friends to us is thanks enough! Thanks!)
Referrals From You To Us: A FREE Gift For You!
Our best form of advertisiment, is your referrals! We are honored you trust and appreciate our center and the services we offer - so any time you send in a friend for services valued at over $80.00 you will receive a gift certificate for FREE 30 minutes of massage. Many people save them to add to an hour so they receive a longer massage! Or just come in for a free "Fix It" session with our compliments!
Cancellation Policy:
Because we reserve the therapist’s time especially for you, please give us at least 24 hours notice to avoid paying the full value of the service for any cancellations or re-scheduling to a later time or date. If you are moving your appointment earlier and we can accommodate your request there will be no charge. Because we may turn people away for the time we hold for you, the cancellation policy still applies even if you are making the appointment for the same day.
|
